Disappointed and Frustrated

I am very frustrated with the service I got at MTN in Schoemanstreet in Polokwane.I was helped by a certain lady named Frengy.I have a contract with MTN since 10 years back and this time around I wanted to get a wifi router that I could use in the house so I could also cut the costs of having to buy data every second day.Long story short,Frengy suggested a 40gig package and I gladly accepted.To my dismay the router only worked for less than a week and from there on wards,I am being send from pillar to post whenever I try to get the matter resolved.As it stands,I feel I can not continue to pay for something that I am not using.Its just not fair.I appeal with Mtn to help so I can continue or else cancel the deal since it's not worth it.The last time I visited the store I was told the sim card inside the router has expired(remember I only used it for week) but nothing was done to help me.I am frustrated. Please help or cancel the deal.My name is Patience Mathsa.

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