VD
Vanessa D
1 reviews | Active since Aug 2019
29 Aug 2019, 07:40
Disappointed
So I have a contract with mtn and this is my second payment but my phone had operation system issues and i lost everything so I brought it back however I feel its unfair that its my second payment and already my phone is going for repair and that takes 14/31 days so no one is taking consideration that I bought the phone because I desperately needed one .please help in terms of the procedure
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MTN South Africa's replyOfficial
29 Aug 2019, 12:29Good day Vanessa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the handset has been sent to the manufacturer to have a look at the fault. You will be contacted as soon as the phone has been repaired if it is a manufacturer fault.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the handset has been sent to the manufacturer to have a look at the fault. You will be contacted as soon as the phone has been repaired if it is a manufacturer fault.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply29 Aug 2019, 12:29
Official
Good day Vanessa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the handset has been sent to the manufacturer to have a look at the fault. You will be contacted as soon as the phone has been repaired if it is a manufacturer fault.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the handset has been sent to the manufacturer to have a look at the fault. You will be contacted as soon as the phone has been repaired if it is a manufacturer fault.
Warm regards,Mazwi ZumaComplaints Analyst