disappointed

so I want to downgrade my router which I'm paying R598 for 400G. I saw on the internet that there is a R429 deal for 300G and want this one. I'm a long standing mtn customer with 2 more contracts and I feel I'm being ********** as no one bothered to contact me to make me aware that I can pay less as a loyal customer. Now I'm being told to visit the store. I don't have time to visit the store for a downgrade, that's the reason why I ordered the router online initially. if this request isn't processed online then cancel the subscription, I'll look elsewhere.

2. I requested an early cancellation quote for my Samsung contract months ago and no one replies to you retention emails or the customer service one. your email services are non existent, once my contracts end I may not renew them because of the poor service I'm getting.