AM
Alexander-Claude Mapfumo
1 reviews | Active since Feb 2015
10 Jun 2015, 11:24
Disappointed
I sent a letter quiring my billing statement on the 02/06/15 ref: Re: Account Quiries: A*** [#***2] up to now no response from MTN.<br> On the 02/06/15 I purchased 500MB and today 10/06/15 my data bundles is said to have expired.<br> My contract package I signed for says I should be getting 300MB which I am not receiving as I am not having any sms confirmations. I use WIFI from Mon - Fri from 8am- 5pm and only use my data bundles for chatting and it is quite ridiculous for 500MB of data bundles used for social networking to be finished in a week. <br> I feel ****** ...no one is attending to me on their call centres
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MTN South Africa's replyOfficial
10 Jun 2015, 13:08Hello ****DOGG,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Best regards,
MTN South Africa's reply10 Jun 2015, 13:08
Official
Hello ****DOGG,
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department . They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Best regards,