Disappointed
<p>How can I have a contract with mtn but when I need my details about my payments, they keep telling me to call 808 but when I call 808 they say I should go back to the store. If I'm a member and have a contract with them, why can't you treat me like a customer and put my needs first. Now they say I should go to Midrand, I didn't even buy my phone there. I received poor service on two accounts at MTN in Brooklyn mall. Extremely furious and frustrated. This is my last contract with MTN, you guys clearly don't care about your customers needs. On this two accounts I told them that this details are needed by the Police in Laudium ASAP but they couldn't even help</p>
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Replies (2)'s updateReviewer Update
18 Jul 2017, 19:04Once more, I have to say MTN has done it this time. 083 007 000 called me around 14:26, the lady said they will get back to me asap, she wasnted to call the head office. I've been waiting for her reply till now. I really don't know what to do, I even called 808 at 18:00 and they told that their offices are closed. How can they knockoff without even trying to get back to me. Their customers needs are clearly not their concern.
's update18 Jul 2017, 19:04
Reviewer Update
Once more, I have to say MTN has done it this time. 083 007 000 called me around 14:26, the lady said they will get back to me asap, she wasnted to call the head office. I've been waiting for her reply till now. I really don't know what to do, I even called 808 at 18:00 and they told that their offices are closed. How can they knockoff without even trying to get back to me. Their customers needs are clearly not their concern.
MTN South Africa's replyOfficial
19 Jul 2017, 09:34Dear Palesa,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Let me assure you that we highly value your time and our business relationship.
I will be in contact with you to make our best attempt in regaining your confidence in our company.
Yours sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply19 Jul 2017, 09:34
Official
Dear Palesa,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Let me assure you that we highly value your time and our business relationship.
I will be in contact with you to make our best attempt in regaining your confidence in our company.
Yours sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,