1 reviews | Active since Nov 2016
disappointed
<p>i have bought data and airtime of over R200 in the past 3 days and it disappears . i spoke to sanele on monday and advised me that he will escalate to some department ...i waited for over 30 hours ,when i called again yesterday i was placed on hold for more than 15min ,.i even spoke to a supervisor and my problem was still not sorted out. i want to cancel my contract </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your usage has been validated for the period of 01 November 2016 till 12 November 2016, as per system record, it is noted that there are multiple internet applications running simultaneously on your Samsung device.
Please be advised you need to always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your usage has been validated for the period of 01 November 2016 till 12 November 2016, as per system record, it is noted that there are multiple internet applications running simultaneously on your Samsung device.
Please be advised you need to always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,