Disappointed

Dear MTN Customer Complaints Team,

I'm writing to express my frustration regarding an ongoing issue with my account. Despite making payments and providing proof, I'm still experiencing difficulties getting my status updated.

The issue began when I was handed over to SSDA for an alleged debt. After making the payment, I didn't receive a paid-up letter. When I contacted MTN, I was given an amount owed and account number to pay to, which I did in October last year. I sent proof as requested.

With Legal Wise's assistance, I obtained a paid-up letter in March this year and was promised my name would be cleared within 14 days. However, the issue persists, and I'm being referred between MTN and SSDA.

I've emailed both parties with payment notifications and the paid-up letter as evidence. Despite this, the matter remains unresolved.

I've also reported this issue to ICASA, providing all relevant documentation, but unfortunately, I didn't receive assistance. I'm now seeking your urgent attention to resolve this matter.

I'm frustrated with the lack of response and action from both MTN and SSDA. I've lost my number and a phone port isn't working due to this ordeal. I owe MTN nothing and request immediate assistance in clearing my status.

Please investigate and resolve this matter urgently.

Sincerely, Palesa Charlotte

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