1 reviews | Active since Oct 2009
Disappointed
<p>I did an upgrade via phone with mtn on the 30th of June 2016, I upgraded to the router and 40" Samsung TV bundle, the router was delivered to me but I really don't understand why it takes so long for the Tv to be delivered! I live in Gauteng and I honestly feel that for the amount that a client is spending, surely service delivery could be a tad faster. It's really disappointing to have to wait so long. I would really like to understand why phones and routers get delivered so quickly but if a client takes a tv (which is not free) then delivery takes forever. My upgrade has been done and am now currently paying for it but I don't have the entire package in my possession. How could this possibly be fair on your clients? Please sort this out, mtn can be lucky I upgraded this line because I was going to cancel it due to poor service! </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Good day! I received a phone call from the gentleman who did my upgrade and I was advised to contact sabc because the external company that delivers the tv says my tv licence is in arrears of R84. I contacted sabc and they told me I am not owing anything and it was an error on their side. I don't know who else to contact because the gentleman said he would email me with his contact details and I have not received that email. Please could this be sorted out now! Everything is in order and I would appreciate if my tv could be delivered as soon as possible.
Good day! I received a phone call from the gentleman who did my upgrade and I was advised to contact sabc because the external company that delivers the tv says my tv licence is in arrears of R84. I contacted sabc and they told me I am not owing anything and it was an error on their side. I don't know who else to contact because the gentleman said he would email me with his contact details and I have not received that email. Please could this be sorted out now! Everything is in order and I would appreciate if my tv could be delivered as soon as possible.
Good day! I still have not received any feedback!! If I knew this was the level of service I was going to receive then I would have cancelled the contract within the 10 day period! I am rather livid that no one has gotten back to me! Who ever this external company is, they are totally useless and they are giving mtn a very bad name!
Good day! I still have not received any feedback!! If I knew this was the level of service I was going to receive then I would have cancelled the contract within the 10 day period! I am rather livid that no one has gotten back to me! Who ever this external company is, they are totally useless and they are giving mtn a very bad name!