MS
Mohamed S
1 reviews | Active since Mar 2014
20 May 2019, 14:27
disappointed
I feel really disappointed with MTN i got my number with MTN for over 20 years MTN had been my number one network. I decided to change networks because the deals MTN was offering where not worth it compared to other networks. I called to port my number to prepaid the consultant had a really don't care attitude never bothered to even try to keep me as a customer. On top off that MTN is going to cancel my min and Data that i paid for so i paid MTN to get nothing. SO THIS IS HOW MTN TREATS THEY LOYAL CLIENTS!!!
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MTN South Africa's replyOfficial
21 May 2019, 08:20Good day Mohamed
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a migration from contract to prepaid will forfeit existing minutes and data.
Please contact MTN Direct on *** for more information regarding MTN contract deals.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a migration from contract to prepaid will forfeit existing minutes and data.
Please contact MTN Direct on *** for more information regarding MTN contract deals.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply21 May 2019, 08:20
Official
Good day Mohamed
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a migration from contract to prepaid will forfeit existing minutes and data.
Please contact MTN Direct on *** for more information regarding MTN contract deals.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a migration from contract to prepaid will forfeit existing minutes and data.
Please contact MTN Direct on *** for more information regarding MTN contract deals.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,