NC
Nerisa C
1 reviews | Active since Mar 2019
18 Mar 2019, 07:58
Disappointed
MTN customer service is the worse. The agents have a don't care attitude. Yesterday called them up and spoke to Zanele Mbata, she was so rude asked for a manager and took abt 30 mins to even get one on the line. Whenever someone request for a manager they always say they are unavailable so that means stuff is left in managed and that's why they treat customers is such a bad manner I requested for the call recording and was told I can't get it. And that it can only be sent to the nearest store. Been using MTN for over 10years now like the network but their customers service really sucks.
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MTN South Africa's replyOfficial
19 Mar 2019, 10:37Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback and a way forward. I have also tried to contact you with no luck. I will though send you an email for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback and a way forward. I have also tried to contact you with no luck. I will though send you an email for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply19 Mar 2019, 10:37
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback and a way forward. I have also tried to contact you with no luck. I will though send you an email for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and revert back to you with feedback and a way forward. I have also tried to contact you with no luck. I will though send you an email for further correspondence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,