Disappointed

This is the message I sent to resolve and still, Ernie was not contacted and today both the contracts he took out now has reverted to 1 gig per person. I'm disgusted that no one has called to fix this problem but happy to take their money from me every month. Hi Gillian, a call was logged 1st week January ref no 1- ********** 2087 to resolve the incorrect data package we are receiving at the moment. Cell pone number ********** 835 whereby it was a black friday package to get 14gig for 1 st year with extra gig and thereafter 1 gig. This has still not been resolved. Account no A ********** . I would immediate action today to resolve this. You can contact Ernie on ********** .