Disappointed
Good day I’m very disappointed becoz I have phoned 808 I have emailed mtn customer service and just get wrong information all the way. I’m due for a upgrade, on my app it says yes on the web it says yes when I dial *136*0# it says I’m eligible for a upgrade so now why am I being told only in March when I asked in November 2018 when is my upgrade I was told 27jan 2019 now it’s Jan and I get all the excuses of the dates I would like to know what is going on?? I have had bad experience with mtn. But I’m willing to upgrade to a bigger contract but I get different dates and excuses. I would like to know what I must do coz customer service can’t help me so who then??? All three the ways I look to see if I am eligible for a upgrade says all three yes and the date in Jan, how can there be something wrong if the information is there?? I would like to know
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MTN South Africa's replyOfficial
08 Jan 2019, 06:04Good day Abigail,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the termination date on your line is 28/07/2019. This makes you eligible for an upgrade on 29/03/2019. Kindly ignore any other upgrade dates that were issued to you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the termination date on your line is 28/07/2019. This makes you eligible for an upgrade on 29/03/2019. Kindly ignore any other upgrade dates that were issued to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply08 Jan 2019, 06:04
Official
Good day Abigail,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the termination date on your line is 28/07/2019. This makes you eligible for an upgrade on 29/03/2019. Kindly ignore any other upgrade dates that were issued to you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that the termination date on your line is 28/07/2019. This makes you eligible for an upgrade on 29/03/2019. Kindly ignore any other upgrade dates that were issued to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
08 Jan 2019, 11:12Hi Ishie
Why is it now the end of March mtn has given me so many dates for my upgrade now it’s a month later. I was told yesterday that i can upgrade on the 1st of March 2019 so please tell me y is it now much later?
's update08 Jan 2019, 11:12
Reviewer Update
Hi Ishie
Why is it now the end of March mtn has given me so many dates for my upgrade now it’s a month later. I was told yesterday that i can upgrade on the 1st of March 2019 so please tell me y is it now much later?