SG
Shaun G
1 reviews | Active since Oct 2018
05 Oct 2018, 20:14
Disappointed!!!
My wife did an upgrade on her contract and the phone that she took was on promo at the time 29 September,a Samsung s9 that comes with a Samsung voucher and a 64gig memory card,The promo said any Samsung accessory but she was only given the choice of a cover (even though the phones comes with 1)so with no choice she had to take it,Then the memory card when we had asked for it we were told it was while stocks last(after the consultant checked with the Samsung rep instore).Nowhere in that ad did it say while stocks last on the cards(only on the phones).Disappointed we left the store this was her 3rd uprade and all were the latest phones at the time,Unfortunatly i don't think these going to be fourth.
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MTN South Africa's replyOfficial
08 Oct 2018, 05:03Good day Shaun,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative. You will need to contact Samsung directly for the offer. Their contact number is ***. Should you require more information please click on this link https://www.samsung.com/za/smartphones/galaxy-note9/buy/ .
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply08 Oct 2018, 05:03
Official
Good day Shaun,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative. You will need to contact Samsung directly for the offer. Their contact number is ***. Should you require more information please click on this link https://www.samsung.com/za/smartphones/galaxy-note9/buy/ .
Kind regards,
Ishie.
Complaints Management Team.
Best regards,