Disappointed
I would like to know where can I get the top boss of Mtn’s number and email? Wrong information given to me on my account doesn’t help calling the accounts nor customer service , no one can get to the point of my account. The lady at the store is trying her best to help me and I appreciate it a lot but head office is a headache. I will be awaiting the feedback.
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Replies (2)
MTN South Africa's replyOfficial
10 Sept 2018, 13:05Good day Abigail,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I did try to contact you & there was no response. Kindly note that the matter has been escalated to our Legal department.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,
MTN South Africa's reply10 Sept 2018, 13:05
Official
Good day Abigail,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I did try to contact you & there was no response. Kindly note that the matter has been escalated to our Legal department.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
11 Sept 2018, 14:46Good day Abigail,
Thank you for bringing this to our attention.
Please note that we tried to contact you & there was no response. Kindly note response from our Legal department :
Kindly note when you paid the arrears amount on the 29/05/2018, the last invoice that was generated in the account was on the 2017-12-20.
Please be advised that the arrears amount that was given to you was the arrears until the 2017-12-20 invoice, plus 5 months missing invoice , from January until the May 2018.
Please be advised that after the number was reactivated the recons of the missing subscriptions were loaded into the account to cover for the missing subscriptions .
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,
MTN South Africa's reply11 Sept 2018, 14:46
Official
Good day Abigail,
Thank you for bringing this to our attention.
Please note that we tried to contact you & there was no response. Kindly note response from our Legal department :
Kindly note when you paid the arrears amount on the 29/05/2018, the last invoice that was generated in the account was on the 2017-12-20.
Please be advised that the arrears amount that was given to you was the arrears until the 2017-12-20 invoice, plus 5 months missing invoice , from January until the May 2018.
Please be advised that after the number was reactivated the recons of the missing subscriptions were loaded into the account to cover for the missing subscriptions .
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,