mR
michele R
1 reviews | Active since Mar 2017
29 Oct 2017, 11:50
disappointed
on 12th october i paid for fibre. its now 29th october and i haven't heard a word from mtn or an installer. i would like my money back please. each time i contact mtn i get told that an installer will contact me to install. NOTHING HAS HAPPENED. this is a disgrace
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MTN South Africa's replyOfficial
30 Oct 2017, 09:59Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the broadband as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply30 Oct 2017, 09:59
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the broadband as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,