TW
Tara W

1 reviews | Active since Jan 2016

02 Mar 2016, 19:15

Disappointed

With my upgrade I was supposed to receive a 30gig data bundle which I received on the 5th of Feb since waiting from the day of my upgrade the 14th Jan. <br> <br> After receiving it I realised that it was sent to the incorrect number and since the 5th Feb I have been asking for the data to be transferred to the correct number and everyday I call I get the same answer \I have escalated the matter\". I dont think this is acceptable since I was told that the turn around time was 10 working days and it has been 30 days including weekends now.<br> Its not as though the data was sent to a completely different person, it was sent to a number that is also under my name just not the correct number.<br> <br> Will I ever get the data because as far as im concerned when payment is due it is received but when I must get something back theres always a problem.<br> <br> I no longer recommend mtn to friends and family and at the end of my two years I will be changing networks"

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Mar 2016, 14:51
Official
Hello Tara de Wet,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused and for the delay in resolving this matter. Kindly note that we have escalated to the relevant department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,