Disappointed

Good Morning,

I must say that I am really disappointed with service, the experience I had with MTN is very horrible, I wouldn’t refer any one at this point because I wasn’t treated well as your loyal customer.

I had an inquiry about my debit order to be canceled, I tried so many times but I hv been debited

I have been trying to cancel the contract from the 17th of May 2020 , and I was hoping for my cancellation to be back dated and be refunded , but to my surprise the contract was only actions for September and I was debited for it, I have also requested for refunds but when I called with a reference number I got I was sadly advised that I can not follow up on the refund request so in that case there is no response for me,

To tell you the truth I’m not happy because the first encounter I had with you guys I was not treated fairly when I requested for an upgrade the mobile phone that was delivered to me was incorrect I had to send a complaint to hellopeter for me to get assistance , it was not an easy practice but k had to complain for me to get assistance, I think you have to reconsider how you treat your customers,

Please see the reference number for the inquiry that I have sent *** and I spoke to Slobia

Regards Wendy