Disappearing of Airtime

Dear MTN, FB post as an act of utter desperation after disgusting levels of customer service from the call centre. Dissapearing of airtime, now identified as unauthorised subscriptions being loaded onto my line. Call 1: 29/01/18 I was told my airtime was being spent on 'Internet Usage'. They could not explain how this was possible given that I had active data. The query was escalated after I asked to speak with a manager. I spoke with a team leader whom asked for an affidavit and additional docs to access my Internet usage. Question: Yet again: how is the answer 'Internet usage' when I have active data? Shockingly poor levels of service from both the agent and team leader. I was literally screamed at-feel free to pull the call recording, I have logged all dates, times and reference numbers of calls. The matter was escalated and I was promised a 24hr revert. No response or revert from MTN. Call 2: 08/02/18 20 minutes into the call, I get cut off and not called back. Call 3: 08/02/18 I call back. New agent, restart of process. Approx 1.5 hours in duration In excess of R400 in airtime later (on yet unidentified subscriptions, not customer care) I was told my reference number was no longer valid. I was instructed to restart the process via the contract call centre. How is it possible that it was not identified that I was a contract customer with a top up line? Process was restarted. (4th agent that I have been passed to) 1 unauthorised subscription was found to the value of R5. Far too minimal to be the problem. I advised that all subscriptions needed to be cancelled. Period. They were all unauthorised. The agent was very helpful and committed to escalating the call (again) and cancelling all unauthorised subscriptions within 24hrs. Resolution was promised within 24hrs. Call 4: 12/02/18 Duration: Approx 30 min Matter is not resolved. Airtime is disappearing to unauthorised subscriptions. Agent was shockingly rude and unhelpful. She did, to her credit, pickup 3 subscriptions unauthorised. When asked why these were not cancelled as per request in 08.02.18 she categorically states she doesn't know. I asked to speak to someone who does. She states she doesn't know anyone whom can answer that. So whom exactly can answer me if not my trusted service provider? I again ask for all subscriptions to be cancelled. I am told of the *141*5# prompt to cancel independently. Very helpful. Why was I not advised of this 2 weeks ago on call 1? Status: I have requested call recordings for the last call within which instructions were given to block/cancel ALL subscriptions. Why was it not actioned? I await a revert. I was promised a call by 7pm today. Off course no call received. MTN, this level of service is unacceptable and extremely dissapointing from such a stalwart in the Telecommunications space. I have been a loyal customer for years. Get it together guys, and provide the level of service that is expected with your inflated rates. It's why we opt for you. I am restraining myself from publicly comparing with other service providers that I have X2 contracts with in your industry. Please help, as a matter of urgency.