1 reviews | Active since Jan 2013
Disappearing free data & airtime
It has come to attention that the 24 hour data that I always purchase from MTN with my free points are mysteriously disappearing. This first came to my attention in late 2015. However to validate my suspicion I used 1700 of my free points to buy data around 5am. At 19:10 I received a notification from MTN that I have insufficient funds. I have checked my airtime balance and my airtime is depleted. I feel that I am being **********, because I've spent money buying h airtime which earned me the free points. However I am unable to enjoy the 24hour data that I've bought with my points. it is very ***** that my internet use has been charged from my airtime of R45.00 and data balance of 135MB. It has been less than 24hours. What has happened to my free 24hour data, my airtime and data balance.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly be advised that you purchased the 24 Hour Uncapped bundle on ***0 and another one on ***4, they were both loaded however, you did not activate these bundles and they are still available for use. Please note that you cannot activate both bundles at the same time, the first bundle activated will have to expire first, then you can activate the second Bundle.
Please use the below USSD code to activate a bundle
*141*5#ok
Select option 1 to manage Bundles
Select option 2 to activate/Deactivate
Select option 1 to activate.
We trust that you find the above in order.
Regards
Zukiswa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly be advised that you purchased the 24 Hour Uncapped bundle on ***0 and another one on ***4, they were both loaded however, you did not activate these bundles and they are still available for use. Please note that you cannot activate both bundles at the same time, the first bundle activated will have to expire first, then you can activate the second Bundle.
Please use the below USSD code to activate a bundle
*141*5#ok
Select option 1 to manage Bundles
Select option 2 to activate/Deactivate
Select option 1 to activate.
We trust that you find the above in order.
Regards
Zukiswa
REQ:***
Best regards,