WL
Wame L

1 reviews | Active since Dec 2016

25 Jun 2018, 13:36

Disappearing DATA & AIRTIME

If I could rate it -5 stars I would.

no matter how lucrative their deals are. I would advice anyone who wants to join MTN not to, unless you are prepare to deal with disappearing data and airtime.

I am sick of being sick and tired everytime my data or airtime disappears,,

This disappering data & airtime tendencies are now at a maximum. And your ussual excuses are now lame. #MTNzaSucks your data or airtime Everywhere You Go.

Even if you call their call centres its USELESS.

They will give you references and claim that they resolved your problem when they asked you should call their Supervisors on Monday. Kante Ba maaka.

Cant wait for this contract to end.

0
Replies (8)
MTN South Africa
MTN South Africa's reply25 Jun 2018, 15:04
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please note that a request has been sent to our Billing Division to validate the data used and this is over the monthly allocation of data that you receive. Once feedback is received will share the information .

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply25 Jun 2018, 15:05
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please note that a request has been sent to our Billing Division to validate the data used and this is over the monthly allocation of data that you receive. Once feedback is received will share the information .

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply25 Jun 2018, 15:05
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please note that a request has been sent to our Billing Division to validate the data used and this is over the monthly allocation of data that you receive. Once feedback is received will share the information .

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply25 Jun 2018, 15:05
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please note that a request has been sent to our Billing Division to validate the data used and this is over the monthly allocation of data that you receive. Once feedback is received will share the information .

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply25 Jun 2018, 15:05
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please note that a request has been sent to our Billing Division to validate the data used and this is over the monthly allocation of data that you receive. Once feedback is received will share the information .

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply25 Jun 2018, 15:05
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please note that a request has been sent to our Billing Division to validate the data used and this is over the monthly allocation of data that you receive. Once feedback is received will share the information .

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply25 Jun 2018, 15:05
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Please note that a request has been sent to our Billing Division to validate the data used and this is over the monthly allocation of data that you receive. Once feedback is received will share the information .

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

MTN Complaints Management Team

Best regards,

WL
Wame L's update26 Jun 2018, 11:14
Reviewer Update
Please do not call me if you will not return my DATA. I do not want to hear your excuses...I have heard all MTN Reasons over the years and definately know your standard reply's to every situation. So Please let me express my Unsatisfation with MTN in peace.