1 reviews | Active since Mar 2017
DISAPPEARING DATA
<p>This has been happening for a while now,so i called the customer care centre on Sunday and explained how i loaded 100mb of data and i put my data off at night but when i wake up its on 50mb or lower.I was told it happens everyday but they can see i ahev data but its not reflecting on my side,they asked me to remove my sim for 15 minutes to reset my account and the problem is out of their control..HOW????</p> <p> </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support Team on 1555 (free from an MTN line) for assistance in checking your phone settings in order to prevent this from happening again in future.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support Team on 1555 (free from an MTN line) for assistance in checking your phone settings in order to prevent this from happening again in future.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,