JC
Jacques C
1 reviews | Active since May 2016
03 May 2018, 12:41
Disappearing data
Hi, on 27 April I bought 1GB of data and by 30 April it was depleted, not because I used more data than usual, but according to you website data was subtracted in the dead of night?!
This has never happened before, why is my data disappearing in the dead of night, while I’m sleeping?
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MTN South Africa's replyOfficial
07 May 2018, 14:00Thank you for your post.
We sincere apologized for any inconvenience incurred.
We pick up that the 1GB was loaded on the 27-4-2018. The system reflect that the 1GB and promo data was used as follows:
27-4-2018 150MB was used
28-4-2018 506.24 MB was used
29-4-2018 528.12 MB was used
*** 364.20MB was used
1-5-2018 279MB was used.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
You are welcome to call the 808 call centre on 135 to request for the itemized billing report once the un billed invoice for May is closed and finalized on the 15-5-2018
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply07 May 2018, 14:00
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We pick up that the 1GB was loaded on the 27-4-2018. The system reflect that the 1GB and promo data was used as follows:
27-4-2018 150MB was used
28-4-2018 506.24 MB was used
29-4-2018 528.12 MB was used
*** 364.20MB was used
1-5-2018 279MB was used.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
You are welcome to call the 808 call centre on 135 to request for the itemized billing report once the un billed invoice for May is closed and finalized on the 15-5-2018
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,