Disappearing Data
<p>I loaded an MTN 1GB fortnightly bundle on 13th October (four days ago). I have just checked, and I still have 145MB left. </p> <p> </p> <p>Please can you explain to me why I have just received a message telling me that my four day old data bundle has expired? </p> <p>These notifications are usually sent 1 day early, meaning that I will lose my unused 145MB tomorrow, when it is supposed to be valid for another 10 days.</p> <p> </p> <p>Not impressed.</p>
Good day Nicole,
Thank you for bringing this matter to our attention.
Please kindly note that the MTN Fortnightly Bundle offers customers the opportunity to browse the internet with 1GB inclusive data value. The Fortnightly Bundles is valid for 14 days and customers can load multiple MTN Fortnightly Bundles. If the MTN Fortnightly Bundles inclusive value is depleted before the 14 days expiry, the customer will be charged an Out of Bundle Rates of R0.99 (VAT Inclusive). The messages could be from data bundles that were loaded previously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
Good day Nicole,
Thank you for bringing this matter to our attention.
Please kindly note that the MTN Fortnightly Bundle offers customers the opportunity to browse the internet with 1GB inclusive data value. The Fortnightly Bundles is valid for 14 days and customers can load multiple MTN Fortnightly Bundles. If the MTN Fortnightly Bundles inclusive value is depleted before the 14 days expiry, the customer will be charged an Out of Bundle Rates of R0.99 (VAT Inclusive). The messages could be from data bundles that were loaded previously.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,