1 reviews | Active since Aug 2016
<p>the past 2 months I have been FLYING through my DATA bundles with MTN. usually each month I buy an extra gig and that last me till my contract is topped up again the following month, well its now the 24.09.2016 and I am on my FIFTH DATA BUNDLE for the month of August! and no, I have not done anything out of the ordinary that my DATA charges should be like this, I thought it was just me experiencing this but it turns out my sister has the same issue so I wrote you an email, the customer care address, explaining the issue, and you rep****, acknowledging the problem, referring to it as a Network issue and "you working on it" is this a joke? youre aware of the fact that YOU, MTN are at fault, yet I am spending an aditional R800 a month on data? please explain to me how this is fair and enlighten me as to how you are going to rectify this? the duration its going to take and HOW on earth you plan on making me and every other MTN subscriber not cancel their contract. Looking forward to your response, and if someone repeats the sentiments with the reply of my previous email that was so open ended they shouldnt have even bothered replying, with zero explaination of how they going to fix it, Ill just keep posting.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please be advised that as per system record, it is noted that you have multiple applications running. Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or ********** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please be advised that as per system record, it is noted that you have multiple applications running. Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or ********** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
Best regards,
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