Disappearing Airtime

Hi.

On the 24 May 2025 I topped up my Airtime by R180.00. While still having active data bundle of 4 gigs. On the 25 May 2025, I noted that the R180.00 is now R35.92.

I phoned Mtn's contact centre on 25 May 2025, I was told because I have "out of bundle" activated, my airtime was spent as data even though I had 4 gigs data. I was told that using airtime as data takes priority over any existing data.

I asked for call reference only to be told MTN doesn't give call references.