1 reviews | Active since Nov 2011
DISAPPEARING AIRTIME AND DATA
My airtime and data keeps on disapearing.<br> I have wi-fi office hours and so does most of the places I frequent after hours. I am not constantly on the phone and the most time I spent with my phone is before I go sleep and play my 5 lives each on Candy Crush and Farm heroes, sometimes I connect to the internet, sometimes i don't.<br> Social Media ( FB, Instagram Twitter,etc) are used very little and Whatsapp and BB my choice of communication.<br> I would load airtime the evening and it would all be gone the next day...NO APPS RUNNING. NO SUBSCRIPTIONS<br> <br> A query was logged with MTN Century City SVC on 05 October 2015 and to date i have received no feedback from them. Two weeks went by (19/10/2015)and i called the consultant, who I promised to follow up and get back to me....NEVER happened. Another two weeks went by (today 02/11/2015) and I called the consultant again, no answer. I emailed, no reply.<br> <br> <br> <br> <br> <br>
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have studied your account and found a few internet sessions in September and October. One of the internet sessions that charged a lot of airtime was on the 25/09/2015. To avoid charges on the airtime always make sure your Mobile data is deactivated while you are using WIFI.
Please check if your phone has internet automatic updates or background data. For assistance on how to check for all that, please contact our Data support department by dialling 1555 (free from an MTN line) or *** (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have studied your account and found a few internet sessions in September and October. One of the internet sessions that charged a lot of airtime was on the 25/09/2015. To avoid charges on the airtime always make sure your Mobile data is deactivated while you are using WIFI.
Please check if your phone has internet automatic updates or background data. For assistance on how to check for all that, please contact our Data support department by dialling 1555 (free from an MTN line) or *** (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***