ST
Sisanda T
1 reviews | Active since Jan 2014
19 May 2015, 09:35
Disappearing Airtime and data
For the past two weeks my phone has been using too much airtime and data, yesterday I bought R180.00 airtime and 500mb and today they both depleted and when I called the call center the call center agent says there's nothing wrong with my phone, if I spend the whole night on social networks then my data won't last, I'm really disappointed with MTN I'm even considering porting my number.
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MTN South Africa's replyOfficial
19 May 2015, 09:55Hello sisa84,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department and you will contacted shortly.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department and you will contacted shortly.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Best regards,
MTN South Africa's reply19 May 2015, 09:55
Official
Hello sisa84,
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department and you will contacted shortly.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department and you will contacted shortly.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Best regards,