NS
Nadia S

1 reviews | Active since Jul 2013

19 May 2015, 22:52

DISAPPEARING AIRTIME AND DATA

I am so livid with MTN, I have been recharging my account everyday with data and airtime only to find that both the data and airtime disappears as soon as its loaded. I cannot be spending this much on data and airtime only for it to be taken from my account without it being used. <br> I am absolutely fed up with MTN and its poor customer service, increased tariffs and deducting airtime and data before it has even been put to use.<br> <br> When you call to ask what the problem is you get told that there is nothing they can do. I want to be fully reimbursed on everything ive lost over these past few weeks.<br> <br> I am livid and I am seriously considering cancelling my contract.<br> <br> I have had it and I am beyond frustrated

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Replies (1)
MTN South Africa
MTN South Africa's reply26 May 2015, 12:38
Official
Hello nadz234,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records,the airtime that is being allocated to your account is being depleted by usage. You would need to provide us with the exact dates and amounts of airtime purchased that you are disputing.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica