ZS
Zamile S
1 reviews | Active since Aug 2015
19 Aug 2015, 10:10
Disappearing Airtime
Dear MTN, I have noted the \disappearing"airtime in recent months and the amounts are becoming bigger and bigger. Considering I have been dealing with the same problem for months now"
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MTN South Africa's replyOfficial
09 Sept 2015, 10:16Hello Zet85ec,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records all the charges are correct can you please supply us with specific dates and amounts that have gone missing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records all the charges are correct can you please supply us with specific dates and amounts that have gone missing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Best regards,
MTN South Africa's reply09 Sept 2015, 10:16
Official
Hello Zet85ec,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records all the charges are correct can you please supply us with specific dates and amounts that have gone missing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
according to our records all the charges are correct can you please supply us with specific dates and amounts that have gone missing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Best regards,