IW
Ishaan W
1 reviews | Active since May 2015
14 Jan 2019, 12:49
Disappearing airtime
On 10/01/2019 R50 airtime was transferred to ********** 139. As i owed R21 in advance airtime, R29 should of been the balance. The balance was 0.00 forcing me to use advanced airtime again. Please can the R29 airtime be credited to my account asap
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jan 2019, 12:42Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
The R29 in question was depleted due to internet usage as per below times and date:
2019-01-10 09:36:00 | DATA (4000) | *** | P | 9 | | *** | D | ***8 bytes | ***2 bytes | 29 | 0 | 1|102:2900.00:0.00:2900.00:cents | 29
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
The R29 in question was depleted due to internet usage as per below times and date:
2019-01-10 09:36:00 | DATA (4000) | *** | P | 9 | | *** | D | ***8 bytes | ***2 bytes | 29 | 0 | 1|102:2900.00:0.00:2900.00:cents | 29
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply15 Jan 2019, 12:42
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
The R29 in question was depleted due to internet usage as per below times and date:
2019-01-10 09:36:00 | DATA (4000) | *** | P | 9 | | *** | D | ***8 bytes | ***2 bytes | 29 | 0 | 1|102:2900.00:0.00:2900.00:cents | 29
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
The R29 in question was depleted due to internet usage as per below times and date:
2019-01-10 09:36:00 | DATA (4000) | *** | P | 9 | | *** | D | ***8 bytes | ***2 bytes | 29 | 0 | 1|102:2900.00:0.00:2900.00:cents | 29
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,