MK
Muhammad K
1 reviews | Active since Feb 2014
05 Aug 2018, 04:38
Disappearing Airtime
On Friday, 3rd August at 3pm, I loaded R100 prepaid onto my account. I wanted to buy a data bundle for the week, however when I selected the R99 bundle, it said insufficient airtime. I checked the balance and it showed R80,21. I checked that none of my apps were using data and they were all switched to wifi only. I loaded another R20 and tried to buy the data bundle. Same thing happened. I checked my balance again and it was R90,43....
I checked all the prepaid vouchers used and all of them were. R30 was ****** from me.
I did some research and found this article. Clearly you are behind the rest of the world when it comes to telecommunication services.
https://mybroadband.co.za/news/cellular/220880-disappearing-airtime-is-real-we-have-the-proof.html
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
08 Aug 2018, 12:12
Thank you for your post.
We apologise for any inconvenience you may have experienced,
Unfortunately I did not get hold of you when I called your number : *** @ 11:57 and @ 12:03.
Investigation was done and records of airtime loaded on the 3rd of August 2018 in four sessions and data usage will be emailed to : ***. No airtime disappeared.
Because you brought this to our attention a goodwill credit of R50.00 is loaded on your number .
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply08 Aug 2018, 12:12
Official
Thank you for your post.
We apologise for any inconvenience you may have experienced,
Unfortunately I did not get hold of you when I called your number : *** @ 11:57 and @ 12:03.
Investigation was done and records of airtime loaded on the 3rd of August 2018 in four sessions and data usage will be emailed to : ***. No airtime disappeared.
Because you brought this to our attention a goodwill credit of R50.00 is loaded on your number .
Warm regards,
Eunice
Complaints analyst.
Best regards,
MK
Muhammad K's updateReviewer Update
08 Aug 2018, 12:49Hi Eunice,
I've received your email.
I did load R100 airtime and when I tried to load the R99 2GB weekly bundle, I had insufficient funds... I loaded a R40 900MB because that's all I could afford using the depleted airtime.
There was an extra R20 that was also loaded after the R100 and that too disappeared within seconds of trying to load the data bundle.
The R50 credit does me no good now unfortunately... I needed the data for this weekend that has passed.
Thanks for trying.
MK
Muhammad K's update08 Aug 2018, 12:49
Reviewer Update
Hi Eunice,
I've received your email.
I did load R100 airtime and when I tried to load the R99 2GB weekly bundle, I had insufficient funds... I loaded a R40 900MB because that's all I could afford using the depleted airtime.
There was an extra R20 that was also loaded after the R100 and that too disappeared within seconds of trying to load the data bundle.
The R50 credit does me no good now unfortunately... I needed the data for this weekend that has passed.
Thanks for trying.