Disappearing Airtime

Item: MTN South Africa
Rating: 1
Author: Khutso N

I bought airtime for R30, then I got the R55 what what that I did not ask for or need. I loaded the R10 1gig for whatsapp and sent 2 sms... I'm not maths boss but all the transactions can not leave me with a balance R5...

I called the call center and they keep telling me that I need to call back as their systems have to update... And the first time when this happened I let it slide after I was promised to be reimbursed, only realized after that its just a tactic...

Well I have made up my mind, after 10years or more being with MTN, I thought that will come into consideration but clearly ya'll don't understand the value of loyalty. We have had our run but my time is up with MTN after today's experience. I know it don't matter and just one leaving will not cause a dent but at least I will be happy knowing that I get monies worth and not being ****** from and given petty excuses.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

25 Jun 2018, 20:30

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

We have evaluated your account and credited it with R25.00 airtime as goodwill gesture.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply25 Jun 2018, 20:30

Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

We have evaluated your account and credited it with R25.00 airtime as goodwill gesture.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Khutso N's updateReviewer Update

04 Jul 2018, 13:27

Thabela Morena Mike, Please be advised that I have given sufficient days for the said amount to reflect however nothing till this date. I have been doing constant reboots with the hope that I will see your promise but instead it was more confirmation for me to leave this network... I'm now stuck with 1gig of data that is not working on my phone, why I do not know only ya'll will know but sadly your stuff does not want to share the light as to why it does not want to work. Im really sad that after all this years I have to let go of this network even after I was a former employee...

Khutso N's update04 Jul 2018, 13:27

Reviewer Update