1 reviews | Active since Mar 2017
Disappearing airtime
<p>My husband has a account with MTN but every month about 4 days after he received it his airtime it is gone. We have checked he is not subscribed to anything. Calling the call centre is a joke. Either they don`t know or 1 time they said we used it between 2-4 in the morning. We were sleeping. We are actually ready to stop paying them but that will cause numerous issues. Please help</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the call data records for the mobile number 083****659, the inclusive airtime was depleted on active data sessions when the available data bundle was used up.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***6
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the call data records for the mobile number 083****659, the inclusive airtime was depleted on active data sessions when the available data bundle was used up.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***6
Best regards,