1 reviews | Active since Sept 2015
DISAPPEARING AIRTIME!
<p>On several occasssions i purchased pre-paid airtime to the value of R30. I then use R15 to purchase 100MB for a week. And i leave my airtime balance on R15. MTN has a habit of using my airtime even if i have data, and they do not even even send a notification to say that they are using out of bundle airtime/data. This has happened on more than two occassions and to be honest, i want all my airtime refunded. I am top-up contract subscriber and i feel they are ripping me off on-top of all that.</p> <p> </p> <p>So they need to sort it out ASAP!!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that airtime is used for Internet connection when there is no data bundle available to use. On a TopUp package no notifications are send when Internet has switched to using airtime. Should your airtime be used for Internet connection while you still have a data bundle available then please contact our Customer Care line on 808 (free from an MTN line) for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that airtime is used for Internet connection when there is no data bundle available to use. On a TopUp package no notifications are send when Internet has switched to using airtime. Should your airtime be used for Internet connection while you still have a data bundle available then please contact our Customer Care line on 808 (free from an MTN line) for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,