I am on a top up contract with MTN and had issues last year of disappearing airtime like over R30 per day . I contacted the 808 callcentre and was told i was subscribed to some content service which i dont even know about .And then they deleted them .This month from the 6th September my airtment kept dissapearing i was told them same story they have deleted them and i can use *141*5# to delete a day late im subscribed again ,the 10thh once more same companies .Today i call again i want this content subscribtion blocked completely off my phone .The agent told me some i couldnt see them with them only they can .So MTN is giving these companies access to our cell numbers and allowing them to take over R40 a day becaus i have restricted my data on my settings . i dont click on links and im just automatically subscribed how is that possible .The lady who helped me was Yolelwa i asked to speak to the superisors they all refused to speak to me and the names i was given of the supervisors in charge were Hlekethwa ,Thandi and Zanele ,I could hear them in the background saying no i must wait they will call back.So much attittude from MTN .I want to be called as promised and i want a permanent solution all these things permanently blocked the same way the allow these companies to chow our airtime they can block them .I wont phone everyday after lossing R47. i have contract with MTN not third parties so i should be protected as a client from such things
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that MTN do not give this company access to your details.
Kindly be advised that any other services used on the sim card not included in the contract will be charged to the account, or used from data/airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset or device.
MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset. The information is not given out to other company"s
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We can send a request to the content provider to remove your cell number from their database.
The request was logged to the content provider for MiraNet and WorldPlay and the reference number is. #*** , the last content billing 2017-09-10 12:48:40 AM.
Please contact the content provider for further assistance and feedback, the contact number *** please use the *** .
We do apologized for the service received from 808 call center Supervisors.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note that MTN do not give this company access to your details.
Kindly be advised that any other services used on the sim card not included in the contract will be charged to the account, or used from data/airtime, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset or device.
MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset. The information is not given out to other company"s
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We can send a request to the content provider to remove your cell number from their database.
The request was logged to the content provider for MiraNet and WorldPlay and the reference number is. #*** , the last content billing 2017-09-10 12:48:40 AM.
Please contact the content provider for further assistance and feedback, the contact number *** please use the *** .
We do apologized for the service received from 808 call center Supervisors.
Kind Regards,
Alice van der Merwe
Best regards,
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