TN
Tembelihle N
1 reviews | Active since Feb 2013
11 Feb 2016, 14:59
Disappearing Air Time
I had about R159 airtime this morning, I purchased 1.5G night express data broken down as 1G @R10 then 250MB@R5 *2 between 4am and 5:30 am, i downloaded stuff that amounted to 1.296G of data. At 6 am, I checked my balance and I had no airtime or data remaining. I have no background downloads as I had them deactivated at an MTN store due to similar incidents . I should have at least R120 airtime remaining.I called the call centre and the agents were rather rude and unhelpful. Please check the number of complaints I have logged regarding this with no help. Today I did the maths I need my airtime back.<br> I have tried to change my number from contract to prepaid as i still purchase data and airtime frequently, I have filled in the required paperwork but still this is not done.<br> I am tired of complaining about the same issue without a solution.
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Replies (1)
MTN South Africa's replyOfficial
15 Feb 2016, 15:48Hello tembelihle,
Thank you for your Post
Please note the airtime was used for internet connections after the bundle you had loaded had depleted on the 2016-02-11 at 05:40:16 and 2016-02-11 at 05:28:28.0
We have escalated your request for migration to our retentions department. They will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your Post
Please note the airtime was used for internet connections after the bundle you had loaded had depleted on the 2016-02-11 at 05:40:16 and 2016-02-11 at 05:28:28.0
We have escalated your request for migration to our retentions department. They will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Feb 2016, 15:48
Official
Hello tembelihle,
Thank you for your Post
Please note the airtime was used for internet connections after the bundle you had loaded had depleted on the 2016-02-11 at 05:40:16 and 2016-02-11 at 05:28:28.0
We have escalated your request for migration to our retentions department. They will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your Post
Please note the airtime was used for internet connections after the bundle you had loaded had depleted on the 2016-02-11 at 05:40:16 and 2016-02-11 at 05:28:28.0
We have escalated your request for migration to our retentions department. They will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,