Disappearing act VELOCITY partner of MTN Cellular

<p> </p> <p><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">On the 11th of May a supposed consultant from MTN Direct sales called me to upgrade my cell phone contract. The amount agreed to was R59.00 of which I was advised that my current free minutes would be transferred to the new contract.</span></p> <p> </p> <p><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Since yesterday I have been receiving sms's to say that I have purchased Internet bundles to the value of R99.00 which was not as discussed or agreed to. My free minutes have disappeared! Accordingly I wanted to cancel the contract as it was not what I agreed to! I immediately called back to MTN (808 and ***) to cancel the contract, but was pushed from pillar to post!</span></p> <p> </p> <p><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">I have since found out that the Company that called me is not MTN Direct but a partner of MTN Cellular,<strong><span style="font-family: 'Calibri','sans-serif';"> Velocity.</span></strong> I have been trying to call their numbers all morning with no results!! Their landline and toll free numbers are not answered and eventually cut off!!!!</span></p> <p> </p> <p><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">I am fuming as this is this is MTN's partner company and MTN should be able to assist me with immediate effect i.e deal with Velocity and have the contract cancelled!!!</span></p> <p> </p> <p><span style="color: #1***7d; font-family: 'Calibri','sans-serif'; font-size: 11pt;">Take my advice, make sure not to have any dealings with the company <strong><span style="font-family: 'Calibri','sans-serif';">VELOCITY</span></strong> who is partnering with MTN!!!</span></p> <p> </p>