tT
tsumbedzo T
1 reviews | Active since Mar 2012
06 Jul 2017, 14:47
Disappeared airtime
<p>Good day</p> <p>On the 4th I bought and loaded an airtime from mtn but the airtime was nowhere to be found.I called the customer service and was told that they can see it and I should call today around 2pm which I did and was told that applications used my airtime which is strange because I have data and when I asked for the proof that indeed it was applications that used airtime instead of data was given an attitude by their agent.I would like my airtime back</p>
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MTN South Africa's replyOfficial
10 Jul 2017, 10:12Dear Tsumbedzo,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do have more information on our blog that will help curb data usage in the future.
https://www.mtnblog.co.za/smata-data/
We trust that you find the above information useful.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 Jul 2017, 10:12
Official
Dear Tsumbedzo,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do have more information on our blog that will help curb data usage in the future.
https://www.mtnblog.co.za/smata-data/
We trust that you find the above information useful.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,