cP
christo P

1 reviews | Active since Nov 2017

11 Nov 2017, 16:53

Disapointed

I have a samsung s7, still under cotract and warranty at MTN. The battery swollen and pushed against the back cover lifting it up and creating a gap. I handed my phone in at the MTN store. They sent it for repairing. I waited 2weeks. The phone came back, passed quality inspections and claimed to be repaired. Bull. The phones back cover still had a big gap and nothing seems to have been done. The MTN shop has to send my phone back a second time for a job that was supposedly done. And now i have to wait another 2weeks plus.

0
Replies (3)
MTN South Africa
MTN South Africa's reply14 Nov 2017, 15:36
Official

Good day Valued customer,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

According to our records we are unable to pickup any of your details with the number you have supp**** to us. Please re-post with your correct MTN details so we can look into the matter and investigate how best to assist you.

Best regards,

MTN South Africa
MTN South Africa's reply14 Nov 2017, 15:38
Official

Good day Valued customer,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

According to our records we are unable to pickup any of your details with the number you have supp**** to us. Please re-post with your correct MTN details so we can look into the matter and investigate how best to assist you.

Best regards,

cP
christo P's update14 Nov 2017, 15:44
Reviewer Update
My IMEI nr is *** ID nr ***