1 reviews | Active since Sept 2016
Disapearing airtime.
<p>I am so disappointed in MTN and I am really considering switching networks. I have a contract at MTN and it was recently renewed. However my airtime keeps disapearing. No matter how many times I recharge, it always goes missing. To my knowledge I never subscribed to anything that could cause this. I have tried to contact customet care but I always end up on HOLD. I no longer have another option but to do this. I thought that having a contract would save me money but infact its costing me more. I am utterly disappointed.</p>
Good afternoon Nancy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The cell phone number has a subscription with Mira networks and they deduct different amounts like, R6, R5 and R2. To cancel the subscription, Please dial *141*5, choose an option with content service, then cancel. Use the code repeatedly until you get the error "there are no subscriptions on the number"
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Lungi
REQ:***
Best regards,
Good afternoon Nancy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The cell phone number has a subscription with Mira networks and they deduct different amounts like, R6, R5 and R2. To cancel the subscription, Please dial *141*5, choose an option with content service, then cancel. Use the code repeatedly until you get the error "there are no subscriptions on the number"
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Lungi
REQ:***
Best regards,