1 reviews | Active since Apr 2017
Dis-service!!!
<p>I dont understand why i cannot get an invoice from MTN for pro-rata charges. I need to claim the money back but MTN cannot help access information for a service i have paid for already!!!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have send you the invoice dated the 13/02/2017 as per you requested to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have send you the invoice dated the 13/02/2017 as per you requested to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Thank you Mike for the quick response. However, the invoice that came through is of zero balance and does not reflect the amount on the statement. Your assistance with this is greatly appreciated.
Thank you Mike for the quick response. However, the invoice that came through is of zero balance and does not reflect the amount on the statement. Your assistance with this is greatly appreciated.