RI
Rokaya I

1 reviews | Active since Aug 2014

17 May 2015, 08:12

Dis honest and poor service

I have been experiencing my air time loss within minutes after having loaded it for the past 3 weeks as result I have lost business clients and purchasing air time every day was a strain on my budget. Even after having complained to Mtn I was not given any advice or help as to were or what happen to my air time. Mtn has very poor customer care dishonest advice given and forever when u ask for advice you get referred to wrong departments. 700 of contract air time is loss every month and no consultant in customer care responds to complains efficiently and honestly. Very disappointed customer I have money and business loss. My contract is business contract I do not wish any other customer to have this experience.

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 May 2015, 11:00
Official
Hello Rokaya Ismail,

We are truly sorry for any inconvenience caused and for the delayed response to your post.

We will be able to investigate your airtime depletion for the past invoice period once your invoice for the month has been finalised on the 26th of May 2015.

Our Billing Department will need to check and validate the entries for the past period, they will also make sure that there were no duplicate entries.

Regards
Tim
MTN Complaints Management Team: REQ:***