1 reviews | Active since Nov 2019
Direct Channel Credit Management Pty ltd (DCCM) a gost for MTN
It was year 2013 when an MTN consultant called me offering me an phone contract which I than agreed. I missed few payments and the next the I knew my contract has been handed over to DCCM (direct channel credit management Pty ltd), no call, no email from MTN to even tell me it has been handed over.
Moving forward debit order payment were arranged between myself and DCCM and payment was done 2016/17. Now I'm trying to do a follow up for the paid up letter and all three contact numbers for DCCM don't seem work ***/***/***), I've even tried email, yet there is no reply. They email: *** bounces back, MTN customer service CC'd on the sent email is not attending to the matter.
No help from MTN consultant and I cant get hold of direct channel credit management Pty Ltd, let with no direction.
Please help?
And I do not even understand how MTN hands over a clients account without even calling/emailing the customer first?
Now how do I get hold of the DCCM when nun of their contact details work and MTN can't even help?
No customer care whats so ever here!
And I do not even understand how MTN hands over a clients account without even calling/emailing the customer first?
Now how do I get hold of the DCCM when nun of their contact details work and MTN can't even help?
No customer care whats so ever here!