!!!!! Dinesh Kowlasar - MTN COMPLAINTS TEAM !!!!! ---MTN IS THE WORST COMPANY TO DEAL WITH. THEY LIE, THEY CHEAT AND REFUSE TO FURNISH PROOF OF LISTING...DO NOT DEAL WITH THEM SOUTH AFRICA

This is a reply I receive from MTN.....THEY REFUSE TO FURNISH PROOF THAT THEY FOLLOWED THE CORRECT PROCESS TO LIST AN ACCOUNT AS DEFAULT. WITHOUT A SIGNED ACKNOWLEDGEMENT THEY ARE NOT ALLOWED TO DO SO. THEY ARE A BUNCH OF *****, WHO OFFER LESS THAN PROPER SERVICE AND ARE THE WORST COMPANY TO DEAL WITH. SEE BELOW THEIR RESPONSE

INDUSTRIES BLOG Hello, Avinth R mtn logo A review of MTN South Africa Written by: Avinth R | 15 Jul 2019, 11:12

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AR

MTN ARE ***** AND CHEATS AND ARE STILL THE ****EST COMPANY EVER

Avinth R | 15 Jul 2019, 11:12

MTN are ***** and offer the worst customer experience ever. After dealing with their credit controllers they still listed a default against my credit profile. I adhered to myside of the deal. In addition they did not adhere to the process of listing a default against my credit profile. No signed or prior notice at all. All I received was a call from the credit controler and I made the payment. DO NOT DEAL WITH THEM. The lies part: They responded to my review on this platform stating the "they see I have been in touch with the credit controller" yet they say they can not contact me as the number I provided is one digit short.... THEY ARE USELESS AND **** AND I AM NOT LEAVING THIS LYING DOWN

Business reply MTN South Africa 's reply: 16 Jul 2019, 08:57

Good day Avinth

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Kindly note as per our conversation , i will follow up with legal and the credit controller.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards Dinesh Kowlasar Complaints Management team

Private Reply AR Avinth R: 17 Jul 2019, 16:37

I was called on Monday the 17 July 2019. I was promised feedback and have not received any as yet. Please advise. Once again I request the following

1. Why was the listing made even though the arrangement was adhered to. 2. Was the proper process followed in terms of the listing. For the listing to take place, notification needs to be sent and signed for.

Please advise urgently.

Business reply MTN South Africa 's reply: 18 Jul 2019, 13:16

Good day Avinth

Kindly take note of the below response from our legal department.

Kindly note on the 21st of June 2019,you were given the balance outstanding of R 12,215.53 , which was outstanding until the 2019-05-26 invoice and paid the amount of R10,000.00 on the 28/06/2019.Please note the current balance outstanding in the account until the 2019-06-26 invoice is R 4,766.48. You are on a payment profile which is a report to show how you are handling the account, please settle the arrears in order for us to send an email to the Credit Bureaus to update your payment profile as current.

Please note as per National Credit Act MTN as the service provider supply the Credit Bureaus the data on how client is maintaining his account on the monthly basis and you should have received the notification of balances /arrears with the statements and invoices. Email address for MTN legal : ***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards Dinesh Kowlasar