aP
adriel P
1 reviews | Active since Oct 2013
18 May 2015, 22:26
diminishing service quality
I believe Mtn potentially has too many customers and cannot service the people that are currently subscribed. My credit limit was reached so I dialled 808 to try reach the call centre. Try calling anytime and you will be holding on for over 10minutes easy after which the call often cuts.. Tried this a few times, and then went in store at pavilion and then got told \we can't do anything u must call 808".. So spent the next 2 days trying to get an answer on 808 ... Approx 8 calls later after holding for 10min on each "
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MTN South Africa's replyOfficial
19 May 2015, 13:16Hello adrielpillay,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the lines are reactivated and currently in use.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the lines are reactivated and currently in use.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
MTN South Africa's reply19 May 2015, 13:16
Official
Hello adrielpillay,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the lines are reactivated and currently in use.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the lines are reactivated and currently in use.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***