BN
Bradley N

1 reviews | Active since Sept 2018

11 Sept 2018, 07:49

Digusted with pertatic service rended mtn useless

I got a message advising me that if i charge with R65 airtime within 7 days i will get 1000mb data free valid for 7 days. So i recharged and didnt get the data. I called 135 and a lady tol me to switch my phone off and on as she would load....this never happen so i called back and a guy said its takes 2 to 24 hours and i should wait ....this never happen then i called again a a guy said i should log a call which will take 24 hours to resolve...this never happen so i called again and was tild that my complaint can take 24 to 72 hours ...again nothing happen. I recharged on the 31 august 2018 and until now 11 september still waiting for a call or message nothing happen and then on friday 7 th september mtn sends me the same message promting the offer buy 65 airtime get 1000mb data free digusting and misleading

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Sept 2018, 01:16
Official

Good day Bradley Naidoo,

Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

BN
Bradley N's update13 Sept 2018, 09:28
Reviewer Update
Still waiting for the IM as promised as usual the incomeptent staff at mtn leaves much to be desired.