1 reviews | Active since Sept 2015
DIGUSTED BY SERVICE RECEIVED FROM MTN
i write today totally disgusted by the service I received from MTN.I was referred to a manager . I started to vent my fraustration and explain the reason i was unhappy,she kept cutting me off,not allowing me to finish my side of the story.i had to scream at the top of my voice to get her attention ,yet she still continued to have her say...she was very rude and condescending . i explained the reason i was unhappy was i was unable to make a call due to incorrect info given to me by prev consultants.that i am 7months pregnant,i was alone with my daughter at home, with no way to go to the store as the weather was bad and my online banking was not working,also possibly because of the weather.she completely ignored me as a client and continued to ramble and said that they will not help me in the future regarding the same issue as i refuse to accept the information that she offered. Not once in the entire conversation did she apologize for anything making me even more angry. She kept quiet throughout the end of the call, making me even more irate.and her reason for that was because i wasn't accepting what she was saying. THIS IS TOTALLY UNACCEPTABLE.....
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***