Digital Decline

After almost 15 years with MTN its time to say goodbye. The decline in your digital platforms has been as bad as Eskom being able to keep the lights on. Removing payment options from the app and even the ability to view my statements are gone. This put me in arrears this month as I don't know what needs to be paid and the payment option is gone so I have no way of paying. Let me not start with your website I cannot do simple things without it getting stuck and timing out. Try applying for my upgrade site doesn't work. My contract comes to an end on the first of December 2022 and I will be moving to prepaid and then porting to Vodacom. Your web designers and IT devs are letting you down and putting unnecessary strain on your clients and probably on your collections and internal departments.