1 reviews | Active since Feb 2014
difficulty with terminating a contract that has expired
<p>My contract came to an end with MTN, being of March I went to MTN to serve a one month notice on my Contract and to my suprise i was told that they no longer terminate contract at the stores so i need to call 808 which i did, the lady that i spoke with told me that my contract was ending in Aprill so i need to call again on the 2nd on April. on the 2nd of April, i called again. this time the some guy told me that their systems where down i need to call again later. i tried calling again and i was told to wait on the line, i waited and waited eventually hang up because i was not assisted. i can not recall how many times i have been trying to call the call centre and getting no assistance since then. the wose part is i am now finding myself having to to pay for amounts that i have been long trying to terminate this package that a contract has expired already. i had no intensions of upgrading, and i kept informing them whenever they tried to convince me to renew and when i ask them to rather transnfer me someone i can speak to regarding terminating, they tell me story. i am so disappointing and fed up with the Network. since March i have been trying to terminate this contract</p>
Thank you for your post.
We apologize for any inconvenience incurred
Thank you for your time online.
Debit orders returned unpaid.
We have cancelled the contract number ***is converted to prepaid, I have notified you on line any data, sms or airtime left on the sim card will be lost in 2-24 hours.
After the expire date January 2017 the sim card was further used for data and calls.
I have informed you that we will pass a goodwill credit for 2 months subscription fee R 611.13 this credit will be used against the account balance R 2,652.88 this balance includes the June invoices.
R2652.88 mines R611.13=R2041.75 need to be paid cash to clear the account balance.
The account is on cash method and you have 21 days from the invoice date (13) to make the payment.
Cell *** expire date 2017-10-19, early upgrade can be done 3 months before contract expires.
Cancellation request 30 days before the contract expires.
Prepaid request can be done a day after the contract expires. no 30 day cancellation request is required.
All data, airtime sms left on the sim card will be lost for cancellation and prepaid (2-24 hours).
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. A***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred
Thank you for your time online.
Debit orders returned unpaid.
We have cancelled the contract number ***is converted to prepaid, I have notified you on line any data, sms or airtime left on the sim card will be lost in 2-24 hours.
After the expire date January 2017 the sim card was further used for data and calls.
I have informed you that we will pass a goodwill credit for 2 months subscription fee R 611.13 this credit will be used against the account balance R 2,652.88 this balance includes the June invoices.
R2652.88 mines R611.13=R2041.75 need to be paid cash to clear the account balance.
The account is on cash method and you have 21 days from the invoice date (13) to make the payment.
Cell *** expire date 2017-10-19, early upgrade can be done 3 months before contract expires.
Cancellation request 30 days before the contract expires.
Prepaid request can be done a day after the contract expires. no 30 day cancellation request is required.
All data, airtime sms left on the sim card will be lost for cancellation and prepaid (2-24 hours).
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. A***
Kind Regards,
Alice van der Merwe
Best regards,