TB
Themba B
1 reviews | Active since Sept 2015
26 Jan 2016, 09:48
DIFFICULTY IN CANCELLING CONTRACT
my contract has expired with MTN,and I have been trying on several occasions to move over to prepaid, and MTN has been giving me the run around referring me to the retentions department each time I phone them.Please sort this out this is very unprofessional.
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MTN South Africa's replyOfficial
26 Jan 2016, 10:13Hello themba.bhengu,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Cancellation management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Cancellation management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Jan 2016, 10:13
Official
Hello themba.bhengu,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Cancellation management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Cancellation management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***
Best regards,